切断的是号码，砸掉的是账户安全
银行、邮箱、Telegram、WhatsApp、二次验证和长期联系人都可能被一起切断。损失远不止几条短信。
Open petition
致 giffgaff：别再用“最终决定”堵住消费者的嘴
公平使用政策不是免检通行证。你们可以执行规则，但不能购买时含糊其辞、封号时一刀切、事后再把 PAC、退款、投诉与 ADR 藏在角落里。规则可以有，黑箱不能有。
1
风险写在购买页上，别等封号后才翻条款
境外首次激活、长期漫游可能触发什么后果，必须在购买和激活时醒目说明，而不是出事后才拿长条款压人。
2
别让算法一句话判死号
永久停号之前必须先警告、先限制、先人工复核。没有真正的个案审查，就不该把一个长期绑定账户安全的号码直接判死。
3
PAC、退款、投诉与 ADR：一次说清
用户不该靠论坛拼凑救命信息。停号通知必须把保号、携转、退款、正式投诉和 ADR 的入口、条件与时限一次列明。
4
回收号码前，给用户足够撤离时间
验证码、银行和重要账户不是说换就换。号码回收前必须留出合理缓冲期，让用户迁移二次验证、更新绑定并保护资产。
5
余额不是可以被静默吞掉的废料
如果拒绝退款，就必须公开规则依据、例外情形和可执行的剩余处理方式。不能一边切断服务，一边让用户余额在账户里悄无声息地死掉。
Why this matters
这不只是一张卡的纠纷，
更是一套失衡的处理机制
规则可以执行，黑箱不能接受
警告、限制、人工复核和携转时间都可以做。直接一刀切，只是把运营成本和安全风险粗暴甩给用户。
余额属于用户，不该被困死
既不能退、又不能正常用、还不给明确去向，这不是“处理完成”，而是把用户的钱关进黑箱。
NO CREDIT LEFT BEHIND
拿不回来的余额，一英镑也别留在黑箱里
如果 giffgaff 既不退款，也不给出明确去向，而 SIM 仍能发送收费短信，就从下面的公益渠道中选一个。钱该去帮助真实的人，而不是静静烂在运营商账户里。
别急着捐，先把该要的都要一遍
捐赠是最后一步，不是替 giffgaff 擦屁股的第一步。
1
先把申诉、PAC、保号和退款全部走完
能追回的先追回，能转出的先转出。不要因为运营商一句“最终决定”就主动放弃自己的权利。
2
让对方明确写下“拒绝退款”
保存邮件、工单和截图。别让“没人说明”最后变成“你没有申请”。
3
确认 SIM 还能发送收费短信
下面的入口会直接填入号码和关键词。能够发送就发送；不能发送，也要保留失败截图，继续作为投诉证据。
4
发送后留证
保存短信、扣费记录和确认信息。让每一英镑的去向都清清楚楚，也让 giffgaff 看见：用户不会默默接受余额失踪。
选择一个公益方向，直接发出短信
下面不是同一机构的重复选项，而是四个不同的公益渠道。点击“打开短信”会自动填入短码和关键词；发送前，请再次核对内容。
Young Lives vs Cancer · £3
发送 HELP 至 70030。
查看官方短信条款Cancer Research UK · £5
发送 BEAT 至 70180。
查看官方短信条款Central London Samaritans · £5
发送 SAM5 至 70470。
查看官方短信条款Make-A-Wish UK · £5
发送 WISH5 至 70450。
查看官方短信条款发送前必须知道
这些服务通常只接受英国手机号码。捐赠金额会从 PAYG 余额扣除或计入账单，另加一条标准资费短信；英国号码在境外漫游时，运营商还可能收取额外费用。MVNO 也可能不支持部分慈善短码。请先打开每张卡片中的官方条款，再发送短信。
Petition against giffgaff's overseas disconnection practices
Service may stop. Credit must not disappear.
Rules are not a licence for opaque treatment. If giffgaff disconnects a number, it must explain why, provide a genuine human review, set out the PAC and refund routes, and allow a reasonable grace period. If the remaining credit cannot be returned, not one pound should be left trapped in the account.
Open petition
To giffgaff:stop hiding behind“final decision”
A fair usage policy is not a blank cheque. You may enforce rules, but you may not bury key warnings in the small print at the point of sale, disconnect a number without meaningful review, and then scatter information about PACs, refunds, complaints and alternative dispute resolution (ADR) across obscure pages.
1
Put the risk on the purchase page—not in the small print after disconnection
Initial activation or first use outside the UK, long-term roaming and the possible consequences must be stated prominently before a customer pays.
2
Stop letting automated decisions kill numbers
Permanent disconnection should happen only after a clear warning, proportionate restrictions and a genuine human review of the individual case.
3
Set out PAC, refund, complaint and ADR routes in one place
Customers should not have to crowdsource urgent instructions. The notice must clearly state the steps, eligibility rules and deadlines.
4
Give customers enough time to secure and migrate their accounts
Banking, verification and other important services cannot be moved instantly. A genuine grace period is essential.
5
Customer credit is not dead money to be stranded without explanation
If you refuse a refund, publish the rule, the exceptions and the remaining options. Do not cut off the service and leave the balance stranded in the account.
This is not a request for a favour. It is the minimum standard of fair treatment.
A number may be disconnected; the process must not be opaque. A policy may be enforced; customer credit must not simply disappear. A “final decision” does not erase the duty to explain.
Why this matters
This is not one SIM dispute.The system is failing consumers.
The number is cut off; account security takes the hit
Banking, email, messaging apps, two-factor authentication and long-term contacts can all fail at once. The harm goes far beyond mobile service.
Rules may be enforced. Black-box treatment is unacceptable.
Warnings, restrictions, human review and time to port are all possible. Abrupt disconnection simply dumps the cost and risk on the customer.
The credit belongs to the customer. It should not be stranded.
A refused refund, an unusable balance and no clear route forward do not amount to “case closed”. They amount to customer money left in limbo.
NO CREDIT LEFT BEHIND
If the credit cannot be refunded,not one pound should remaintrapped in the black box.
If giffgaff refuses a refund, offers no clear route for the remaining balance, and the SIM can still send chargeable texts, choose one of the charity text-donation routes below. The money should help real people—not sit uselessly in the account.
Do not donate first. Demand every available remedy first.
Donation is the last step—not a substitute for giffgaff fixing its opaque handling.
1
Exhaust the complaint, PAC, number-preservation and refund routes
Recover whatever can be recovered. Do not surrender your rights simply because the provider calls its decision “final”.
2
Get the refusal in writing
Save emails, tickets and screenshots. Do not let “nobody explained it” become “you never asked”.
3
Confirm the SIM can still send chargeable texts
The buttons below open the SMS app with the number and keyword filled in. If sending fails, keep a screenshot of the error as further complaint evidence.
4
Keep a complete record
Save the sent message, the balance deduction and any confirmation. Every pound should have a visible destination—and giffgaff should see that customers will not accept credit disappearing without explanation.
Choose a cause and open the text message directly
The four options support different charities and causes. “Open SMS” fills in the short code and keyword; check both before sending.
Young Lives vs Cancer · £3
Text HELP to 70030.
Official text-donation termsCancer Research UK · £5
Text BEAT to 70180.
Official text-donation termsCentral London Samaritans · £5
Text SAM5 to 70470.
Official text-donation termsMake-A-Wish UK · £5
Text WISH5 to 70450.
Official text-donation termsRead this before sending
These services generally accept UK mobile numbers only. The donation will be deducted from PAYG credit or added to your bill, and your standard message rate may also apply. A UK number used while roaming abroad may incur additional network charges. Some MVNOs may not support every charity short code. Read the official terms on the relevant card before sending.
Service may stop.Accountability must not.
Provide a transparent, workable process with a clear route to accountability—or stop expecting customers to accept a dead number and stranded credit in silence. Recover the credit where possible. If recovery fails, donate it. Leave nothing in the black box.